Study-United Communication at Boeing
The most common security concerns
that come with unified communication is eavesdropping. The possibility that
someone can infiltrate the IP that supports a unified communication system and
listen in or tamper with the integrity of the data raises concerns. SIP
trunking which is a service provided to an organization that allows them to use
voice services over IP through an internet connection, the risk of a hacker
gaining access increases. (Flanagan, 2012).
To protect Unified
communications, an organization like Boeing need to implement high tech
encryption and authentication techniques. The company may implement a
dual-factor authentication system to secure external communications. The
company should also encrypt unified communications signaling, media packets,
and data. Signalling, media packet, and data should always travel through a
secure firewall. Sessions of unified communication should be secured through a
VPN tunnel. Finally, unified communications endpoints and systems should be
regularly updated to reduce vulnerability. (Kao, 2009).
When trying to secure voice traffic,
there are several solutions that Boeing would employ. The Internet Protocol
Security (IPSec) which is a protocol that secures communications that happen
through an IP, authenticates and encrypts every IP packet in a communication
session. The other solution is the Transport Layer Security (TLS). TLS is
implemented in the Session Initiation Protocol (SIP) where the NAT traversal
works using the TLS. The last solution that would be implemented is the Secure
Real-time Transport Protocol (SRTP). The SRTP recognizes an RTP profile that is
supposed to provide encryption, information integrity, and authentication and
then replays protection to the data in RTP that is both in multicast and
unicast applications. (Kao, 2009).
Other companies that have only
implemented the UC capabilities and left out the converged IP networks will
enjoy the benefits of implementing a united communications system only that
they will not be able to use wireless voice and video conferencing services
because the services are not connected into a network. The other services that
they will miss out include the use of the unified messaging service. The
Microsoft Office Communication Server would be implemented by the companies,
but unlike Boeing, they will not enjoy remote communications because the server
is not connected to an IP network.
As the CIO at Boeing, I would
implement the following UC capabilities that were not earlier implemented. The
Click to dial features from Outlook or a web browser. Implementing the click to
dial features will fasten communication as it will be easier to dial someone’s
phone number by just clicking their contact on outlook or a web page. I would
also incorporate the corporate phone books across international and domestic
locations. This will allow all employees to easily access another employee’s
contacts no matter where they may be.
I would also implement the pop-up
screens that contain customized information about clients. When clients call,
instead of manually searching for their information within the database, the
information pops up on the screen. This allows faster and quality services to
clients. Lastly, I would implement a system of disaster management and
recovery where calls can be transferred to other locations ensuring that no
incoming calls go unanswered and that data can still be accessed. In case of a
disaster, it would be necessary for the operations of the company to continue
despite what has happened. This will increase productivity within the
Flanagan, W. A. (2012). VoIP and
unified communications: Internet telephony and the future voice network.
Hoboken, N.J: Wiley.
Kao, R. (2009). Unified
communications for dummies. Hoboken, N.J: Wiley.